UX Design at Blizzard Entertainment

Enhancing the experiences for Battle.net products for accessibility, product adoption and internal team efficiency.

TLDR;

I interned as a UX Designer at Blizzard in the summer of 2020 where I worked with the Battle.net products team to tackle accessibility and make connecting with peer gamers special.
  • Did a comprehensive accessibility analysis and redesign of the Battle.net app features such as settings and voice chat following the CVAA and WCAG guidelines
  • Conducted an end-to-end design sprint to ideate on the avatar selection feature on battle.net
  • Ideated on a platform tool that manages profanity and foul language use in the gaming community for developers and region language managers

Timeline

3 months (June '20 - August '20)

My Role

Interaction Design, Accessibility Compliance, Experience Stratagy, Visual Design, Prototyping, UX Research and Usability Testing

Deliverables

3 Projects, Concept Pitches, High Fidelity Flows, Accessibility and Keyboard Navigation documentation, Prototypes

About Battle.Net

Blizzard Battle.net is an Internet-based online gaming, social networking, digital distribution, and digital rights management platform developed by Blizzard Entertainment. For over 400 million gamers on Blizzard, this platform helps them to manage their gaming accounts, provides them with customization features such as installation and automatic updating of games, and community features such as friends lists and groups, cloud storage, and in-game voice and chat functionality.

My Experience at Blizzard

Key Takeaways

— Shoot For the Stars
— Curious? Ask. Network. Grow.
— Try, Fail, Try Again!
— Game time!
‍
This summer, I had the amazing opportunity to intern as a UX Designer alongside the team of amazing designers, researchers, project managers, and engineers that bring Battle.net at Blizzard to life.​

This was my first UX design internship, followed by a lot of other firsts. First remote design experience. First job at a gaming company. My first take as a designer on accessibility, product retention, localisation and much more. With 40 hours a week of zoom calls and virtual events, sometimes overwhelming– I rose to the occasion, learned a ton about myself and what type of designer I want to become.

While staying at home during the quarantine order, I was lucky to work with some of the best designers, and a bunch of eclectic people who were passionate about games.​ Though I can't talk specifically about what I worked on during my 3-month internship I can say that my experience at Blizzard allowed me to give and receive valuable feedback, to work through virtual design sprints, gave me the space to appreciate making mistakes, pushed me to design at scale for a large audience, taught me how create better relationships with developers and other product stakeholders, gave me a newfound respect in focusing on the user, and moulded me into a more confident designer.

I'd be happy to share more of my experiences and talk more about the projects over a chat or call. :)